Payments Policy
At Glepx, we strive to make your shopping experience smooth and secure. By making a purchase on our site, you agree to the terms outlined in this policy. Please take a moment to read through it carefully.
Accepted Payment Methods
We accept the following payment methods:
- Credit/Debit Cards (Visa, MasterCard, American Express, Maestro, Union Pay, and more)
- Apple Pay
- Google Pay
How Does Billing Work?
- Order Confirmation: After placing an order, you will receive a confirmation email. Please review it to ensure all details are correct.
- Payment Authorization: Once your order is placed, we will request authorization from your bank to ensure sufficient funds are available. This may appear as a pending charge on your account.
- Final Charge: Your payment will only be charged once your order is ready to be shipped. For Apple Pay or Google Pay transactions, charges may be applied immediately.
- Receipt: Once your payment is successfully processed, you will receive a receipt via email. You can also log into your Glepx account to view your order history and download receipts.
Security
Your security is our top priority. We use industry-leading encryption and secure payment gateways to safeguard your personal and financial information. Our website is SSL-certified, ensuring that all data between your device and our servers is encrypted.
Currency
All prices on the Glepx website are listed in Australian Dollars (AUD). If you are purchasing from outside Australia, your payment provider may apply currency conversion rates or additional fees. We recommend checking with your provider for more details.
Failed or Declined Payments
If your payment fails or is declined, please ensure that:
- Your payment details are correct and up-to-date.
- Sufficient funds or credit is available.
- Your bank or payment provider hasn’t blocked the transaction.
- If the issue persists, please contact our customer support team for assistance at contact@glepx.com
Refunds and Returns
For details on refunds and returns, please refer to our Returns and Refunds. Refunds will be processed using the original payment method.
Contact Us
Got questions? We’d love to hear from you! Feel free to reach out to us at:
Email: contact@glepx.com
Phone: (04) 8990 6873
Address: 1/51 Sturt St, Townsville, QLD 4810, Australia
Customer service opening hours:
Monday to Friday: 8am to 6pm AEST
Saturday to Sunday: 10am to 4pm AEST